Our consulting services

 

We support our customers by identifying factors for success which will be central in the future:

• Development of a modern and efficient management system which
  is modified for the specific demands of the health care market.
• Implementation of intelligent and reliable forms of organization at
  the “problem areas“ which significantly improve the facilities’ performance.
• Realisation of effective marketing which accurately communicates
  our customers’ performance to the public and attracts patients,
  referring physicians and cooperation partners.

Accordingly we have developed specific solutions for consulting in the health care market
which focus on the following core fields:

Enhancement of the management system:

• Management-Check
• Certification of management systems: DIN EN ISO 9001:2000,
  EFQM Model for Excellence, KTQ^®, proCum Cert^®.
• Process management
• Risk management
• Implementing legal requirements
• The team in the health care market
   

Optimization of specific “problem areas”: Patient registration Surgical management Therapy planning Organisation of doctors’ rounds Management of patient release Organisation of departments

Marketing development:

• Surveys of referring physicians and active management
• Patient satisfaction and patient orientation
• Efficient ways to attract patients
• Communication media which is content specific for the target groups
• Integration of all areas into one marketing concept

Human resource development by in-house trainings with following topics: Patient registration Management models in health care Strategy development in health care market Planning and controlling with management ratios and the balanced score card Prozess management risk management

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